If you're having trouble locating an authentication email for the Private Side by Publicly Private, there are several steps you can take to resolve the issue.
First, check your spam or junk mail folder in your email account. Sometimes emails from unfamiliar addresses can be filtered into these folders.
If you've checked your spam folder and still haven't received an authentication email, you can submit a form to trigger a new authentication email to be sent to you. Please note that both your email and name used to register for the Private Side account must match in order for this process to work.
To do this, please visit this link and select "Account Support" in the dropdown menu. Place "Missing Authentication Email" in the subject line. Then, provide your name, email address, and a brief description of your issue in the form. One of our support representatives will investigate the issue and send a new authentication email if necessary.
If you continue to experience issues with locating your authentication email or logging in to the Private Side, please reach out to our support team for further assistance. We're here to help ensure that you have the best experience possible on the Private Side by Publicly Private.