We understand that sometimes you may need to return an item, and we want to make the process as easy as possible for you. That's why we offer free return shipping on eligible items. Follow these steps to request a return with free shipping:
- Visit the Publicly Private website and navigate to the Help Center.
- Click on "Submit a Request" and choose "Request for Return" as your request topic.
- Enter your name and email address associated with the order you wish to return.
- In the subject line, include "Return Request" followed by your order number.
- In the message box, provide details about the item you want to return, including the reason for the return.
- If your item is eligible for free return shipping, we will provide you with a prepaid return label. If your item is not eligible, we will let you know and provide further instructions.
- Print out the label and affix it to the package containing the item you wish to return.
- Drop the package off at a shipping location or schedule a pickup with the courier.
Once we receive your returned item, we will inspect it to make sure it's in its original condition and packaging. If it meets our return criteria, we will process your refund, minus any applicable shipping charges, as soon as possible.
Please note that certain items may not be eligible for free return shipping. In those cases, we will provide instructions for the return process.
If you have any further questions or concerns regarding the return process, please don't hesitate to contact our support team. We are always here to assist you with any issues you may have.