We want to provide our customers with an enjoyable shopping experience at Publicly Private. However, we understand that you may change your mind about a purchase or that issues related to shipping or product damage may arise during transit. That is why we have created our refund policy to make it transparent and customer-friendly.
Returns and Refunds
We offer refunds for items in original condition and unopened packaging or unused condition. You have 30 days from the date of purchase to return the products for any reason. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Upon receiving the returned product, we will inspect it and notify you regarding its status in a reasonable period of time. If the item is approved for a refund, we will process the refund as soon as possible. The refund amount will generally be the purchase price of the returned item minus any applicable shipping costs.
Please note that certain types of items, such as gift cards or items customized specifically for you, cannot be returned or refunded.
Shipping
At Publicly Private, we understand that ordering products online can be a risky process, as it's difficult to determine if a product will work for you before purchasing. That's why we offer free shipping on returns for eligible items. This means, if you are dissatisfied with your purchase, you can easily return the item to us for free. We are committed to providing excellent customer service, and our free shipping on returns policy is just one way we demonstrate our dedication to your satisfaction. Please note that certain items may not be eligible for free return shipping, and restrictions may apply.
Damaged or Incorrect Items
If you receive a product that has been damaged during shipping or an incorrect item, we apologize for the inconvenience. Please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damaged item.
Contact Us
If you have any questions or concerns about our refund policy, please contact our support team at contact@publiclyprivate.org.
We value your support of our business and are committed to providing transparent policies to ensure your satisfaction with our products and services.